Frequently Asked Questions

Q: How long does production take?
A: On average, production takes 1–2 business days.
Please note: laser-cut personalized metal art may take 5–10 business days.

Q: It’s been more than 2 days and my order still hasn’t shipped. Why?
A: Our team doesn’t work on weekends — we value family time. 💖 If you placed your order on a Friday after 3 PM EST or during the weekend, it will typically ship out by Tuesday or Wednesday.

Q: How long does shipping take?
A:

• United States: 3–5 business days (90% of packages arrive earlier than expected).
  
  

• Canada, UK & EU: 5–10 business days.
  
  

• Rest of the world: 7–14 business days.
  
  

Q: I made a mistake with my order info. How do I fix it?
A: Please email us at admin@bdl.nyc within 3 hours of placing your order. Once an order has shipped, we are no longer able to make changes.

Q: How do I cancel an order?
A: At Sally's Trunk, we pride ourselves on fast processing and shipping. Orders can only be canceled within 3 hours of being placed. To request a cancellation, email admin@bdl.nyc right away.

Q: I tried calling but couldn’t get through. Why?
A: Our customer support team is available during office hours: Monday–Friday, 9 AM – 5 PM EST.
If you need help outside of these hours, please emailadmin@bdl.nyc. We’ll respond within 12 hours.

Q: How do I track my package?
A: Once your order ships, you’ll receive an email with your tracking number and courier details.
You can also check your order status anytime on our Order Tracking page.

Q: My order is marked as delivered, but I haven’t received it. What should I do?
A:

1. Double-check your mailbox or front porch area.
   
   

2. Sometimes orders are scanned as “delivered” 1–2 days early, so please allow a little extra time.
   
   

3. Contact your local post office with your tracking number for a detailed update.
   
   

💌 Still have questions?
Click Contact Us or email us at admin@bdl.nyc — we’re always happy to help!